tag:status.skolon.com,2005:/historySkolon Status - Incident History2024-03-28T03:50:26+01:00Skolontag:status.skolon.com,2005:Incident/203484512024-04-17T17:00:00+02:002024-03-25T08:37:46+01:00Planned Maintenance<p><strong>THIS IS A SCHEDULED EVENT Apr <var data-var='date'>17</var>, <var data-var='time'>17:00</var> - <var data-var='time'>19:00</var> CEST</strong></p><p><small>Mar <var data-var='date'>25</var>, <var data-var='time'>08:37</var> CET</small><br><strong>Scheduled</strong> - Skolon will be undergoing scheduled maintenance and although we don't expect any downtime, parts of the platform may experience short interruptions during this time period.</p>tag:status.skolon.com,2005:Incident/202119152024-04-03T17:00:00+02:002024-03-11T07:48:03+01:00Planned Maintenance<p><strong>THIS IS A SCHEDULED EVENT Apr <var data-var='date'>3</var>, <var data-var='time'>17:00</var> - <var data-var='time'>19:00</var> CEST</strong></p><p><small>Mar <var data-var='date'>11</var>, <var data-var='time'>07:48</var> CET</small><br><strong>Scheduled</strong> - Skolon will be undergoing scheduled maintenance and although we don't expect any downtime, parts of the platform may experience short interruptions during this time period.</p>tag:status.skolon.com,2005:Incident/200759402024-03-20T19:00:56+01:002024-03-20T19:00:56+01:00Planned Maintenance<p><small>Mar <var data-var='date'>20</var>, <var data-var='time'>19:00</var> CET</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>20</var>, <var data-var='time'>17:00</var> CET</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>26</var>, <var data-var='time'>07:55</var> CET</small><br><strong>Scheduled</strong> - Skolon will be undergoing scheduled maintenance and although we don't expect any downtime, parts of the platform may experience short interruptions during this time period.</p>tag:status.skolon.com,2005:Incident/200759322024-03-06T19:00:56+01:002024-03-06T19:00:56+01:00Planned Maintenance<p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>19:00</var> CET</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>17:00</var> CET</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>26</var>, <var data-var='time'>07:53</var> CET</small><br><strong>Scheduled</strong> - Skolon will be undergoing scheduled maintenance and although we don't expect any downtime, parts of the platform may experience short interruptions during this time period.</p>tag:status.skolon.com,2005:Incident/199646302024-02-21T19:00:57+01:002024-02-21T19:00:57+01:00Planned Maintenance<p><small>Feb <var data-var='date'>21</var>, <var data-var='time'>19:00</var> CET</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>21</var>, <var data-var='time'>17:00</var> CET</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>12</var>, <var data-var='time'>08:37</var> CET</small><br><strong>Scheduled</strong> - Skolon will be undergoing scheduled maintenance and although we don't expect any downtime, parts of the platform may experience short interruptions during this time period.</p>tag:status.skolon.com,2005:Incident/199984262024-02-19T18:21:35+01:002024-02-19T18:21:35+01:00Planned maintenance of support platform<p><small>Feb <var data-var='date'>19</var>, <var data-var='time'>18:21</var> CET</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>19</var>, <var data-var='time'>18:00</var> CET</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>16</var>, <var data-var='time'>10:10</var> CET</small><br><strong>Scheduled</strong> - Skolon will be undergoing scheduled maintenance on our support platform and although we don't expect any downtime, it may experience short interruptions during this time period.</p>tag:status.skolon.com,2005:Incident/197868752024-02-07T19:00:56+01:002024-02-07T19:00:56+01:00Planned Maintenance<p><small>Feb <var data-var='date'> 7</var>, <var data-var='time'>19:00</var> CET</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'> 7</var>, <var data-var='time'>17:00</var> CET</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'>21</var>, <var data-var='time'>21:17</var> CET</small><br><strong>Scheduled</strong> - Skolon will be undergoing scheduled maintenance and although we don't expect any downtime, parts of the platform may experience short interruptions during this time period.</p>tag:status.skolon.com,2005:Incident/197868692024-01-24T19:00:46+01:002024-01-24T19:00:46+01:00Planned Maintenance<p><small>Jan <var data-var='date'>24</var>, <var data-var='time'>19:00</var> CET</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'>24</var>, <var data-var='time'>17:00</var> CET</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'>21</var>, <var data-var='time'>21:16</var> CET</small><br><strong>Scheduled</strong> - Skolon will be undergoing scheduled maintenance and although we don't expect any downtime, parts of the platform may experience short interruptions during this time period.</p>tag:status.skolon.com,2005:Incident/197497282024-01-18T11:30:27+01:002024-01-18T11:30:27+01:00Investigating disturbances in parts of our service<p><small>Jan <var data-var='date'>18</var>, <var data-var='time'>11:30</var> CET</small><br><strong>Resolved</strong> - Dear customer!<br /><br />The issue has been resolved and the Skolon platform is up and running at full speed since 10.24<br /><br />We apologize for any inconvenience that this might have caused you.<br /><br />The development team will learn from the incident and apply changes in order to <br />mitigate the risk of recurring problems.<br /><br />Kind regards,<br />The Skolon Team</p><p><small>Jan <var data-var='date'>18</var>, <var data-var='time'>10:28</var> CET</small><br><strong>Monitoring</strong> - Dear customer!<br /><br />Our hosting partner have deployed a fix for the issue creating disturbances in our platform services.<br /><br />We are currently monitoring the effect of the fix and hope to be back at full speed soon.<br /><br />Kind regards,<br />The Skolon Team</p><p><small>Jan <var data-var='date'>18</var>, <var data-var='time'>10:03</var> CET</small><br><strong>Investigating</strong> - Dear customer!<br /><br />We are currently investigating a potential problem causing disturbances in all or in parts of our services.<br /><br />Rest assured that our developers and technicians are doing all they can to restore the full <br />functionality of the Skolon platform.<br /><br />More information will follow shortly.<br /><br />Kind regards<br />The Skolon Team</p>tag:status.skolon.com,2005:Incident/197355782024-01-17T19:04:13+01:002024-01-17T19:04:13+01:00Planned Maintenance<p><small>Jan <var data-var='date'>17</var>, <var data-var='time'>19:04</var> CET</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'>17</var>, <var data-var='time'>19:04</var> CET</small><br><strong>Update</strong> - Scheduled maintenance is still in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'>17</var>, <var data-var='time'>18:01</var> CET</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'>17</var>, <var data-var='time'>10:10</var> CET</small><br><strong>Scheduled</strong> - Skolon will be undergoing scheduled maintenance and although we don't expect any downtime, parts of the platform may experience short interruptions during this time period.</p>tag:status.skolon.com,2005:Incident/195928602024-01-10T19:00:15+01:002024-01-10T19:00:15+01:00Planned Maintenance<p><small>Jan <var data-var='date'>10</var>, <var data-var='time'>19:00</var> CET</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'>10</var>, <var data-var='time'>17:02</var> CET</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'> 2</var>, <var data-var='time'>15:03</var> CET</small><br><strong>Scheduled</strong> - Skolon will be undergoing scheduled maintenance and although we don't expect any downtime, parts of the platform may experience short interruptions during this time period.</p>tag:status.skolon.com,2005:Incident/194491922023-12-15T16:31:24+01:002023-12-15T16:31:24+01:00Ongoing issue accessing the Skolon platform<p><small>Dec <var data-var='date'>15</var>, <var data-var='time'>16:31</var> CET</small><br><strong>Resolved</strong> - Dear customer!<br /><br />The issue has been resolved and the Skolon platform is up and running at full speed again.<br /><br />We apologize for any inconvenience that this might have caused you.<br /><br />The development team will learn from the incident and apply changes in order to <br />mitigate the risk of recurring problems.<br /><br />Kind regards,<br />The Skolon Team</p><p><small>Dec <var data-var='date'>15</var>, <var data-var='time'>16:21</var> CET</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Dec <var data-var='date'>15</var>, <var data-var='time'>15:51</var> CET</small><br><strong>Identified</strong> - Dear customer!<br /><br />Our team have identified the root cause of the problems causing a major outage of the Skolon platform. The problem is related to the incident last night, one of our subcontractors are experiencing network issues.<br /><br />This incident currently affects some users' access to the platform.<br /><br />We are working non stop with this issue and more information will follow shortly once the platform is up and running for all users again.<br /><br />We apologize for the disturbances and want to assure you that we are working hard to restore access to the platform.<br /><br />Kind regards,<br />The Skolon Team</p><p><small>Dec <var data-var='date'>15</var>, <var data-var='time'>15:43</var> CET</small><br><strong>Investigating</strong> - Dear customer!<br /><br />We are receiving reports that indicates that some users might have <br />problems accessing our services at the moment.<br /><br />Our developers and technicians are investigating the issue <br />and more information will follow shortly.<br /><br />If you experience issues with accessing the platform, <br />rest assured that we are doing all we can to mitigate the affect of the ongoing incident. <br /><br />Kind regards,<br />The Skolon Team</p>tag:status.skolon.com,2005:Incident/194421672023-12-14T23:30:57+01:002023-12-14T23:30:57+01:00Skolon application is down<p><small>Dec <var data-var='date'>14</var>, <var data-var='time'>23:30</var> CET</small><br><strong>Resolved</strong> - Dear customer!<br /><br />The issue has been resolved and the Skolon platform is up and running again.<br /><br />We apologize for any inconvenience that this might have caused you.<br /><br />The development team will learn from the incident and apply changes in order to <br />mitigate the risk of recurring problems.<br /><br />Kind regards,<br />The Skolon Team</p><p><small>Dec <var data-var='date'>14</var>, <var data-var='time'>22:42</var> CET</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Dec <var data-var='date'>14</var>, <var data-var='time'>22:41</var> CET</small><br><strong>Investigating</strong> - Dear customer!<br /><br />We are monitoring the situation and are doing all we can to mitigate the effect the external cause has on our services.<br /><br />We will update you shortly again when we receive more information.<br /><br />Kind regards,<br />The Skolon Team</p><p><small>Dec <var data-var='date'>14</var>, <var data-var='time'>22:17</var> CET</small><br><strong>Update</strong> - Update - Partial fix in place, things are getting back to normal.<br />Technician on site.</p><p><small>Dec <var data-var='date'>14</var>, <var data-var='time'>21:56</var> CET</small><br><strong>Update</strong> - Update from our provider - We are continuing to work on a fix for this issue.<br />Dec 14, 2023 - 21:52 CET</p><p><small>Dec <var data-var='date'>14</var>, <var data-var='time'>21:51</var> CET</small><br><strong>Identified</strong> - Dear customer!<br /><br />Our team have identified the root cause of the problems causing a major outage of the Skolon platform. <br />This incident has the possibility to affect all users of our platform.<br /><br />The root cause seems to be: Network issues in Stockholm<br /><br />We are working non stop with this issue and more information will follow shortly once the platform is up and running for all users again.<br /><br />We apologize for the disturbances and want to assure you that we are working hard to restore access to the platform.<br /><br />Kind regards,<br />The Skolon Team</p><p><small>Dec <var data-var='date'>14</var>, <var data-var='time'>21:42</var> CET</small><br><strong>Update</strong> - Dear customer!<br /><br />All users have problem accessing the platform at the moment.<br /><br />The error occured at 2023-12-14 21:23:55 and is ongoing. <br /><br />Our infrastructure provider are experiencing network issues in Stockholm. <br /><br />We are investigating the incident at the moment, we will update this incident with more information shortly.<br /><br />Rest assured that our developers and technicians are doing all they can to mitigate the problems.<br /><br />Kind regards<br />The Skolon Team</p><p><small>Dec <var data-var='date'>14</var>, <var data-var='time'>21:42</var> CET</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.skolon.com,2005:Incident/192353872023-12-11T20:00:04+01:002023-12-11T20:00:04+01:00Planned Maintenance<p><small>Dec <var data-var='date'>11</var>, <var data-var='time'>20:00</var> CET</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'>11</var>, <var data-var='time'>18:01</var> CET</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'>11</var>, <var data-var='time'>18:00</var> CET</small><br><strong>Scheduled</strong> - Skolon will be undergoing scheduled maintenance and although we don't expect any downtime, parts of the platform may experience short interruptions during this time period.</p>tag:status.skolon.com,2005:Incident/192353762023-11-29T20:01:07+01:002023-11-29T20:01:07+01:00Planned Maintenance<p><small>Nov <var data-var='date'>29</var>, <var data-var='time'>20:01</var> CET</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'>29</var>, <var data-var='time'>18:01</var> CET</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'>28</var>, <var data-var='time'>17:29</var> CET</small><br><strong>Scheduled</strong> - Skolon will be undergoing scheduled maintenance and although we don't expect any downtime, parts of the platform may experience short interruptions during this time period.</p>tag:status.skolon.com,2005:Incident/190322392023-11-15T20:00:10+01:002023-11-15T20:00:10+01:00Planned Maintenance<p><small>Nov <var data-var='date'>15</var>, <var data-var='time'>20:00</var> CET</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'>15</var>, <var data-var='time'>18:01</var> CET</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'> 6</var>, <var data-var='time'>09:11</var> CET</small><br><strong>Scheduled</strong> - Skolon will be undergoing scheduled maintenance and although we don't expect any downtime, parts of the platform may experience short interruptions during this time period.</p>tag:status.skolon.com,2005:Incident/185526912023-09-28T20:00:28+02:002023-09-28T20:00:28+02:00Planned Maintenance<p><small>Sep <var data-var='date'>28</var>, <var data-var='time'>20:00</var> CEST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Sep <var data-var='date'>28</var>, <var data-var='time'>18:00</var> CEST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Sep <var data-var='date'>20</var>, <var data-var='time'>08:17</var> CEST</small><br><strong>Scheduled</strong> - Skolon will be undergoing scheduled maintenance and although we don't expect any downtime, parts of the platform may experience short interruptions during this time period.</p>tag:status.skolon.com,2005:Incident/185631552023-09-21T19:00:22+02:002023-09-21T19:00:23+02:00Scheduled maintenance<p><small>Sep <var data-var='date'>21</var>, <var data-var='time'>19:00</var> CEST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Sep <var data-var='date'>21</var>, <var data-var='time'>18:00</var> CEST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Sep <var data-var='date'>21</var>, <var data-var='time'>08:34</var> CEST</small><br><strong>Scheduled</strong> - Skolon will be undergoing scheduled maintenance. Our support platform may be unavailable briefly during this time.</p>tag:status.skolon.com,2005:Incident/185346142023-09-19T19:00:48+02:002023-09-19T19:00:48+02:00Scheduled maintenance<p><small>Sep <var data-var='date'>19</var>, <var data-var='time'>19:00</var> CEST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Sep <var data-var='date'>19</var>, <var data-var='time'>18:00</var> CEST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Sep <var data-var='date'>18</var>, <var data-var='time'>14:31</var> CEST</small><br><strong>Scheduled</strong> - Skolon will be undergoing scheduled maintenance. Our support platform may be unavailable briefly during this time.</p>tag:status.skolon.com,2005:Incident/183320082023-08-31T21:10:08+02:002023-08-31T21:10:08+02:00Scheduled maintenance<p><small>Aug <var data-var='date'>31</var>, <var data-var='time'>21:10</var> CEST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Aug <var data-var='date'>31</var>, <var data-var='time'>21:00</var> CEST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Aug <var data-var='date'>31</var>, <var data-var='time'>10:14</var> CEST</small><br><strong>Update</strong> - We will be undergoing scheduled maintenance during this time.</p><p><small>Aug <var data-var='date'>31</var>, <var data-var='time'>10:14</var> CEST</small><br><strong>Scheduled</strong> - To ensure stability of the Skolon platform we will add more capacity to our backend system.<br />A short down time of 2 - 5 minutes will be expected.<br /><br />We apologize for any inconvenience that this might caused you.<br /><br />Kind regards,<br />The Skolon Team</p>tag:status.skolon.com,2005:Incident/180319252023-08-02T16:58:12+02:002023-08-02T16:58:12+02:00Disturbances in accessing the Skolon platform<p><small>Aug <var data-var='date'> 2</var>, <var data-var='time'>16:58</var> CEST</small><br><strong>Resolved</strong> - Dear customer!<br /><br />The issue has been resolved and the Skolon platform is up and running at full speed again.<br /><br />We apologize for any inconvenience that this might have caused you.<br /><br />Kind regards,<br />The Skolon Team</p><p><small>Aug <var data-var='date'> 2</var>, <var data-var='time'>16:43</var> CEST</small><br><strong>Identified</strong> - Dear customer!<br /><br />Our team have identified the root cause of the problems causing a major outage of the Skolon platform. This incident has the possibility to affect all users of our platform.<br /><br />The root cause seems to be a problem with one of our sub contractors.<br /><br />We are working non stop with this issue and more information will follow shortly once the platform is up and running for all users again.<br /><br />We apologize for the disturbances and want to assure you that we are working hard to restore access to the platform.<br /><br />Kind regards,<br />The Skolon Team</p><p><small>Aug <var data-var='date'> 2</var>, <var data-var='time'>16:29</var> CEST</small><br><strong>Investigating</strong> - Dear customer!<br /><br />Some users might have problem accessing the platform at the moment.<br /><br />We are investigating the incident at the moment, right now it seems as if the problems are connected to infrastructure outside of our control, we will update this incident with more information shortly.<br /><br />Rest assured that our developers and technicians are doing all they can to mitigate the problems.<br /><br />Kind regards<br />The Skolon Team</p>tag:status.skolon.com,2005:Incident/177678102023-07-06T19:11:30+02:002023-07-06T19:11:30+02:00Planned Maintenance<p><small>Jul <var data-var='date'> 6</var>, <var data-var='time'>19:11</var> CEST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jul <var data-var='date'> 6</var>, <var data-var='time'>18:00</var> CEST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jul <var data-var='date'> 5</var>, <var data-var='time'>08:51</var> CEST</small><br><strong>Scheduled</strong> - Skolon will be undergoing scheduled maintenance and although we don't expect any downtime, parts of the platform may experience short interruptions during this time period.</p>tag:status.skolon.com,2005:Incident/176988162023-06-27T01:30:00+02:002023-06-27T15:02:08+02:00Partial downtime for our services<p><small>Jun <var data-var='date'>27</var>, <var data-var='time'>01:30</var> CEST</small><br><strong>Resolved</strong> - The platform encountered partial downtime due to disturbances in one of our sub-contractors environments. <br />Users were affected and had problems reaching the platform because of this.</p>tag:status.skolon.com,2005:Incident/175565892023-06-26T20:00:02+02:002023-06-26T20:00:02+02:00Planned Maintenance<p><small>Jun <var data-var='date'>26</var>, <var data-var='time'>20:00</var> CEST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jun <var data-var='date'>26</var>, <var data-var='time'>18:00</var> CEST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>09:22</var> CEST</small><br><strong>Scheduled</strong> - Skolon will be undergoing scheduled maintenance and although we don't expect any downtime, parts of the platform may experience short interruptions during this time period.</p>tag:status.skolon.com,2005:Incident/175906042023-06-16T09:43:09+02:002023-06-16T09:51:44+02:00Investigating disturbances in parts of our service<p><small>Jun <var data-var='date'>16</var>, <var data-var='time'>09:43</var> CEST</small><br><strong>Resolved</strong> - The incident has been resolved. Only Skolon web was affected.</p><p><small>Jun <var data-var='date'>16</var>, <var data-var='time'>09:15</var> CEST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the result. Only Skolon web was affected.</p><p><small>Jun <var data-var='date'>16</var>, <var data-var='time'>09:00</var> CEST</small><br><strong>Investigating</strong> - Dear customer!
<br />
<br />We are currently investigating a potential problem causing disturbances in parts of our services.
<br />
<br />Rest assured that our developers and technicians are doing all they can to restore the full
<br />functionality of the Skolon platform.
<br />
<br />More information will follow shortly.
<br />
<br />Kind regards
<br />The Skolon Team</p>